Shipping policy

SHIPPING POLICY


Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or U.S. federal holidays will begin processing the next business day. During peak seasons or promotional periods, processing may take up to 5 business days. You will receive an order confirmation email immediately after purchase.

Shipping Carriers We ship via major carriers including USPS, UPS, FedEx, and DHL depending on your location and the size of your order. The carrier is selected at our discretion to ensure the best delivery experience.

Domestic Shipping (United States)

  • Standard Shipping: 3–7 business days
  • Expedited options may be available at checkout depending on your location
  • Shipping charges are calculated and displayed at checkout based on order weight and destination

International Shipping

  • Standard International: 7–21 business days
  • Delivery times may vary due to customs processing, local postal services, and destination country regulations
  • Not all products are available for international shipping due to carrier or regulatory restrictions

Shipment Confirmation & Tracking Once your order ships, you will receive a confirmation email containing your tracking number. You can use this number to track your package directly on the carrier's website. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.

Lost or Stolen Packages AZ Depot Express is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows "delivered" but you have not received your package, please:

  1. Check with neighbors and around your property
  2. Contact the carrier directly to file a claim
  3. Reach out to us at info@depotexpress.store and we will do our best to assist

Damaged Items If your order arrives damaged, please contact us within 48 hours of delivery at info@depotexpress.store with photos of the damage and your order number. We will work with you to resolve the issue promptly.

Customs, Duties & Taxes (International Orders) International customers are responsible for all customs fees, import duties, and taxes imposed by their country. These charges are not included in your order total and are collected by your local customs authority. AZ Depot Express has no control over these charges and cannot predict their amount. Customs processing may also cause delays beyond our estimated delivery times.

Address Accuracy Please ensure your shipping address is correct at the time of purchase. AZ Depot Express is not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately at info@depotexpress.store — we can only make changes before the order has been processed.

Contact Us For any shipping questions, contact us at: 📧 info@depotexpress.store 📞 312-937-9663 🕐 Monday–Friday, 9 AM–5 PM MST